Frequently Asked Questions

Mbaje FAQ — All Your Questions, Answered in One Place

Find answers to any questions about accounts, betting, payments, bonuses, or security below.

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The most frequently asked questions about mbaje

Mbaje is a popular online betting and gaming platform in Bangladesh. Thousands of users enjoy Sports Betting, casino, and live games on mbaje every day. Whether you're new or a returning player, questions come up — and this FAQ page answers them all in plain, simple English.

Questions are organized by category below. Use the filter buttons at the top to browse by category, or use the search bar to find a specific question directly.

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Account & Registration

on the registration page Enter your name, email, phone number, and password. Once you verify your email, your account will be active. The whole process takes just 2 minutes.

Each user is allowed only one account. Creating multiple accounts may result in all of them being suspended and any funds forfeited. Please comply with our terms and conditions.

First, check your spam or junk folder. If it's still not there, Login Page Use the "Resend verification email" option. If the issue persists, contact us at support@mbaje.click.

Yes. Email support@mbaje.click to request account closure. Make sure to complete all withdrawals before closing. A temporary self-exclusion option is also available as part of responsible gaming.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you'll need to upload a photo of your national ID or passport. This keeps your account secure and helps prevent fraud.

Deposits & Withdrawals

We currently support bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest — deposits are usually instant and withdrawals process within minutes.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Larger withdrawals require completed KYC verification. Daily withdrawal limits may vary depending on your account tier.

Withdrawals are typically processed within 5–30 minutes. If KYC verification is pending or the amount is large, manual review may take 1–24 hours. Bank transfers take 1–3 business days.

mbaje does not charge any deposit or withdrawal fees. However, your mobile banking service provider (bKash, Nagad, etc.) may apply their own charges.

Your balance usually updates within 5–10 minutes. If it still hasn't, email support@mbaje.click with a screenshot of the transaction. Including your transaction ID will help us resolve it faster.

Bonuses & Promotions

Registration Simply register and make your first deposit to automatically receive a 100% welcome bonus. A wagering requirement must be met before withdrawing. Learn more Terms & ConditionsYou can find it at

No. Bonuses cannot be withdrawn directly. You must first place a specified amount in bets (wagering requirement). Once the requirement is met, any winnings earned from the bonus can be withdrawn. Terms vary for each bonus.

When betting with a free bet, the stake is not returned — only the winnings are credited to your balance. Free bets generally expire within 7 days and will be forfeited if unused.

A reload bonus is a weekly or monthly deposit bonus for existing members. You typically receive a 25–50% bonus when you deposit a set amount. Offers are announced via email or notification.

Betting & Games

Bet on 30+ sports including cricket, football, tennis, badminton, and basketball. Sports Betting & Sports View all markets on the page. Both live betting and pre-match options are available.

Live betting lets you place bets in real time while a match is in progress. Odds shift constantly, so quick decisions matter. Use live scores and statistics to make informed bets.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available, you can sell your bet at its current value before the match ends. This feature may not be available on all markets.

An accumulator bet combines multiple events into a single wager. If all selections win, the odds multiply for a bigger payout — but if any one of them loses, the entire bet is lost. Adding multiple selections to your betting slip automatically creates an accumulator.

We offer thousands of casino games, including slot machines, live roulette, blackjack, baccarat, poker, and live dealer games. New Games Check out the latest games added to this category.

Security & Privacy

Yes. mbaje uses 256-bit SSL encryption. Your personal information and payment data are fully protected. We never sell your data to third parties. Learn more Privacy Policyto read more.

Go to your profile settings, navigate to the "Security" section, and enable 2FA. You'll receive an OTP on your phone each time you log in. This significantly improves your account security — we strongly recommend keeping it on.

On the login page Click the "Forgot password?" link. A reset link will be sent to your registered email. Click the link to set a new password.

App & Downloads

Download Page Download the APK file directly and install it on your Android device. On the app page You'll find a full installation guide there.

The Android APK is currently available. iPhone users can open mbaje.click in Safari and tap "Add to Home Screen" for an app-like experience. An iOS app is coming soon.

Go to your phone's settings and enable "Allow installation from unknown sources." Then try installing the APK again. Detailed guide On the download page Yes.

You'll get a notification in the app when a new update is available. Or, Download Page Download the latest APK and reinstall it. You don't need to uninstall the old app — the new APK will install over it.

Responsible Gaming

mbaje offers deposit limits, session time limits, and a self-exclusion feature. Responsible Gaming Visit the page for more details. If you feel you may have a gambling problem, contact support right away.

mbaje is strictly for users aged 18 and over. Registration by minors is not permitted under any circumstances. Age is verified during the KYC process.
Quick Links
Contact Support
Email Support

Support@mbaje.click
Typically replies within 1–4 hours

Live Chat

24/7 real-time support
Chat icon at the bottom of the site

Good to know
  • For ages 18 and above only
  • Bet Responsibly
  • Never share your password with anyone
  • Only use mbaje.click
  • There is always a risk of losing your bet

Still have questions?

If you can't find your answer in the FAQ, our support team is always ready to help. Or open an account right now.

Support@mbaje.click | 24/7 Live Chat

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